Email us at [email protected] and we'll get back to you, usually within 1-2 business days (Melbourne time).
Most answers are below - jump to For customers or For venues, or send us a message.
Save a venue and your usual, then tap I'm Leaving on the Home screen. Your order is timed to be ready when you arrive. You can also browse any venue and order on the spot.
Auto-order is optional. When it's on, Queshot starts your usual automatically as you arrive at your saved venue, so it's fresh rather than sitting on the counter.
It uses background location, it is off by default, and you can turn it off at any time in Profile → Settings → Auto-order. The manual I'm Leaving button does the same job without background location, so you never need to enable it.
At participating venues, choose kerbside at checkout and they'll bring your order out to your car. Add your vehicle details once in Profile and they're saved for next time.
The app is free and there's no membership.
Your first 3 orders are fee-free - the Queshot kerbside ($1.00) and auto-order ($0.25) convenience fees are on us. After that, those two conveniences are optional and the fee is always shown before you pay.
You always pay the venue's listed prices for the food and drink itself.
Payments are processed securely by Stripe. Card numbers never reach Queshot's servers.
If something's wrong with an order, request a refund from that order's receipt in the app. Your venue reviews refund requests first. If they don't resolve it, email [email protected] and Queshot will process an eligible refund directly. Your rights under the Australian Consumer Law always apply and nothing here limits them.
Manage notifications in Profile → Settings → Notifications, or in your device Settings.
Profile → Settings → Delete account in the app, or - without the app installed - at queshot.com/delete-account: enter your account email, confirm the 6-digit code we email you, and your account is deleted immediately. We delete or de-identify your personal information, keeping only the records the law requires us to hold (for example, transaction records for tax). See the Privacy Policy for the detail.
Read our Privacy Policy, Terms of Service and Data and Cookies policy.
You get a push the moment the venue accepts, and the order screen's status ring moves from Pending to Confirmed, Making and Ready. If you don't get a push, check Profile → Settings → Notifications.
Every past order is on the Orders tab, with its receipt. Tap any order to reorder it.
Profile → Settings → Payment methods. Add as many cards as you like and remove one any time. Apple Pay and Google Pay work without saving a card.
Tap Forgot password on the sign-in screen and we email you a reset link.
Every order at a venue that runs loyalty earns a stamp, and a full card gets you a free item. Stamps at participating venues in your state pool onto one card, so you can redeem at any of them. See your cards under Loyalty.
Yes - enter it in the promo field at checkout before you pay. The discount shows on the order total straight away.
Check the Orders tab first - a group order or a scheduled order can land on a different day. If it still looks wrong, email [email protected] with the date and amount and we'll trace it with Stripe.
A monthly plan (from $0) plus a commission per order that steps down as you move up - 15% on Starter to 0% on Premium. Essential and Premium include a 30-day free trial, and plan prices are shown including GST. Full comparison on Pricing.
Customers pay in-app through Stripe. We deduct commission and any plan fee, then transfer your net takings to your bank every week through Stripe Express.
Payouts in your dashboard lists every payout with the orders inside it, and the weekly statement email carries the same facts, GST-compliant.
One tap on Pause orders stops new orders for a set number of minutes or until you switch it back on. For a day off, add a one-off closure under Hours - customers see you as closed everywhere, instantly.
Menu in your dashboard - edit an item and tap Out of stock; it hides from customers until you switch it back. If you use Square, import your catalogue instead of retyping it.
On Essential and Premium, guests scan a QR code at their table and order and pay from their phone, no app needed. Your dashboard prints the QR kit.
On Essential and Premium, yes - invite them from Team in your dashboard with a role (owner, manager or staff). Nobody shares a password.
Switch on loyalty, run a promo, share your venue link and QR kit, and ask us about Featured Placement to appear at the top of nearby results. Your analytics page shows what moved the needle.
No. The dashboard runs in a browser on any tablet, laptop or phone you already own - no printer lease, no SIM, nothing to return.