Email us at [email protected] and we’ll get back to you, usually within 1–2 business days (Melbourne time).
Need a hand with Queshot? We're here to help.
Save a venue and your usual, then tap I'm Leaving on the Home screen. Your order is timed to be ready when you arrive. You can also browse any venue and order on the spot.
Auto-order is optional. When it's on, Queshot starts your usual automatically as you arrive at your saved venue, so it's fresh rather than sitting on the counter.
It uses background location, it is off by default, and you can turn it off at any time in Profile → Settings → Auto-order. The manual I'm Leaving button does the same job without background location, so you never need to enable it.
At participating venues, choose kerbside at checkout and they'll bring your order out to your car. Add your vehicle details once in Profile and they're saved for next time.
The app is free and there's no membership.
Your first 3 completed orders are fee-free — the Queshot kerbside ($1.00) and auto-order ($0.25) convenience fees are on us. After that, those two conveniences are optional and the fee is always shown before you pay.
You always pay the venue's listed prices for the food and drink itself.
Payments are processed securely by Stripe. Card numbers never reach Queshot's servers.
If something's wrong with an order, request a refund from that order's receipt in the app. Your venue reviews refund requests first. If they don't resolve it, email [email protected] and Queshot will process an eligible refund directly. Your rights under the Australian Consumer Law always apply and nothing here limits them.
Manage notifications in Profile → Settings → Notifications, or in your device Settings.
Profile → Settings → Delete account. We delete or de-identify your personal information, keeping only the records the law requires us to hold (for example, transaction records for tax). See the Privacy Policy for the detail.
Read our Privacy Policy, Terms of Service and Data and Cookies policy.