Reviews on Queshot come from real orders. We remove a review only when it breaks one of the rules below. We never remove a review because it is negative, has a low star rating, or a venue disagrees with it. These rules are the same for every venue, including venues that pay for extra features. They cover review text and photos. We never change the words of a review.
A review or photo is removed when it is:
Customers and venues can report a review. Queshot staff check each report, usually within 3 business days. We may also use automated checks to find reviews that may break these rules, for every venue in the same way; a person always makes the decision. A hidden review no longer counts towards the venue's rating. The person who reported it and the person who wrote it can each ask for one more check by replying to the outcome email.
Email [email protected] with the venue name, the review and the rule it breaks. Where the Queshot app or your venue's Feedback page shows Report on a review, you can tap it instead.