Delete your account

Enter the email on your Queshot account. We will send a 6-digit code to confirm - this deletes your account immediately and cannot be undone.

How to delete your Queshot account

In the app: open the Profile tab, tap Settings, scroll to the bottom and tap Delete account, then type DELETE to confirm.
Without the app: on this page, enter your account email, enter the 6-digit code we email you, then type DELETE to confirm.
No app and no email access? Contact [email protected] and we will verify you another way.

What we delete when you confirm

Your profile: name, phone number, suburb, photo and home location.
Your sign-in, including any Apple or Google sign-in links.
Saved payment cards, including the copy held by Stripe, our payment processor.
Favourites and saved venues, order schedules, saved places, and your saved vehicle and its photos.
Device notification tokens, and the behaviour profile we derive about you.
Copies held by our payment, sign-in, analytics and file-storage providers are removed at the same time; if one of those services is briefly unavailable, we complete the removal as soon as we can.

What we keep

Past orders and payment records, de-identified so they no longer identify you, kept only as long as Australian tax and consumer law require.
Reviews you posted stay on the venue's page but no longer carry your name.
A record of how the app was used on your account - which screens and steps, never what you typed and never your name, email or phone number. Your account identifier is replaced with an internal reference, so the record no longer identifies you directly. We can still link that reference back to your former account, so we keep treating it as personal information and this policy keeps applying to it. We keep it to improve how Queshot works. If you would rather we deleted it outright, email [email protected] with your order number and we will.
Security and fraud-prevention records, including records of failed or suspicious sign-in and account-security events (the email address entered, the IP address and browser or device information), kept for as long as necessary for security, fraud-prevention and legal purposes. See our Privacy Policy for details.
Server logs: the record our servers keep of each request (including the IP address, the browser or app and operating system, your account identifier and the venue or order involved) and the technical messages they write while they work, which can include a name, an address or other text you entered. They are stored by Axiom in the United States and deleted automatically after 30 days. See our Privacy Policy for details.

Before you delete

Deletion is immediate and cannot be undone.
Use your loyalty stamps and rewards first - we cannot restore them after the account is gone. Any wallet balance is refunded to the card you topped up with, usually within 5-10 business days and at most 30 days. Email [email protected] if you need help.
Collect or cancel any open orders first - we cannot delete your account while an order is still in progress.
Venue, admin and suspended accounts cannot use this page - email [email protected] and we will take care of it instead.

This is a summary - see our Privacy Policy for the full picture. We only use the email you enter to verify this request and send your confirmation code.